The Silverchair Blog

As the world experiments, innovates, and legislates around AI, we have gathered a reading list from the last month, the fourth in a new monthly series. (Read the last issue...

At the 2023 Platform Strategies event, we posed the question to our attendees: “What do you anticipate to be the biggest shift in scholarly publishing in the coming year?” Unsurprisingly,...

What are the primary challenges and concerns of leaders for a scholarly publishing organization in the current era? This roundtable discussion gathers some of our industry’s leaders to discuss how...

Emilie Delquié joined Silverchair full time in September, working closely with clients through a variety of events and other engagements. Below we asked about what themes she has seen in...

Like organizations everywhere, Silverchair is feverishly processing the changes the advent of generative AI technology has brought. In recent months, we’ve created a dedicated AI development team that is rapid...

This panel discussion showcased both established and emerging collaboratives and engages in a conversation about the challenges faced by independents, the consequences to the scholarly ecosystem if these audiences are...

As I sit and write this, it’s been 152 days since I joined Silverchair. In that time, I have attended five lively industry meetings, held team strategy sessions at the...

Open access policies, industry mergers, and data privacy policies have drastically changed the landscape for marketers in publishing and beyond. Today’s marketers have had to nimbly pivot from B2B to...

This panel discussed how artificial intelligence and large language models have the potential to change, even disrupt, every aspect of scholarly publishing. From how infrastructure and platforms are developed to...

In the early days of Silverchair, the user experience (UX) team worked very much in the design firm model, where a designer would collaborate with a client on their build or redesign....

AI, LLMs, and machine learning are set to disrupt every aspects of our lives, from the way we live to the way we consume information, and from the way we...

Platform Strategies attracts over 150 thought leaders and decision-makers from across our industry for a day of engaging, inspiring discussions, with ample networking built in to the day. A third...

Fall conference season is in full swing and our team has had a blast learning and connecting with industry colleagues. In addition to hosting our own industry meeting, Platform Strategies,...

As the Director of Technical & Security Operations, Robb Burgess and his teams ensure that our publisher sites are secure, available, and stable. Robb recently received his CISSP (Certified Information Systems...

In our June Strategies Spotlight, panelists from AIP Publishing, DCL, and Silverchair shared their perspectives on AIPP’s recent migration and what other publishers can learn from the experience. View the...

Recordings from the 2023 Platform Strategies event are now available in the archive. Here are the takeaways from Silverchair attendees. You may also view photos from the event here. Craig...

AI, LLMs, and machine learning are set to disrupt every aspects of our lives, from the way we live to the way we consume information, and from the way we...

This summer, Silverchair convened the first meeting of the Sensus Impact Community of Practice. In the lead-up to this meeting, individuals from over 30 organizations in the scholarly publishing industry...

Later this month, Silverchair will host the in-person return of our popular industry event, Platform Strategies, in Washington, DC. Though we welcome the increased frequency and reach that virtual events...

Semantic enrichment at Silverchair is led by Taxonomy Manager, Morgan James Eaton, whose library science background is complemented by his expertise in pharmaceutical market research, metadata management, and client services....

AI, LLMs, and machine learning are set to disrupt every aspects of our lives, from the way we live to the way we consume information, and from the way we...

2023 marks 30 years since Silverchair was founded. Over that time, we’ve gone from indexing to CD-ROMs to being the leading independent platform provider for scholarly and professional publishing. Below,...

Fostering a people-centered agile work environment in the best of times requires patience and intentionality. In the face of intense change and crisis, organizations can be tempted to make short-term trade-offs with...

In our previous feature from the May Strategies Spotlight, we showcased viewpoints on the pace of change in education and the impact of technology in panelists’ own experiences. Now, we...

Next month, Silverchair’s Platform Strategies meeting returns to Washington, DC. The agenda shines a spotlight on the Fall’s biggest trends in scholarly publishing: AI, partnership models, the acceleration of data...

The 2023 Society for Scholarly Publishing meeting hosted a popular panel discussion with self-identified introverted leaders for a conversation about the specific challenges and benefits of being an introvert when...

In our May Strategies Spotlight, panelists shared their perspectives on the pace of change in education and the use of technology in their learning and teaching experiences. The group reflected...

Recently, we shared an excerpt from our Strategies Spotlight: Appetizing Your Content that shared the team’s strategies for fostering a collaborative project between multiple stakeholders. Below, the team shares insights...

Over the last year, McGraw Hill has collaborated with Silverchair and app developer WillowTree to create an app that delivers a variety of content types in a way that is...

PSI, a partner in the Silverchair Universe program, recently partnered with the JAMA Network to leverage PSI Metrics in identifying OA usage of their esteemed content. PSI Metrics uses the...

Our flights are booked, our swag is ordered, our dinners are scheduled—it must be SSP season! This year’s Society for Scholarly Publishing Annual Meeting will take place in Portland, Oregon...

This guest blog is written by Charles Thiede, CEO & Co-Founder of Zapnito, a partner in the Silverchair Universe program. Communities are in the spotlight at many organizations thanks to the...

As publishers strive to compete for users with the ever-growing torrent of content available online, it has become increasingly important to know your users and to personalize their experiences. Recently,...

In our second annual Publishing Technology Trends report (created in collaboration with our friends at Hum), Silverchair’s President, Will Schweitzer, offered some of his predictions for what 2023 holds for...

Previously on our blog, we shared an excerpt from the 2022 Platform Strategies Content Trends event, which centered on various approaches to conference content durability. Below, we share another excerpt...

As covered in Part 1 of this series on the modern platform migration process, changing platforms is no longer the headache it once was. After years of experience, industry-wide collaborations,...

To best serve our clients, their needs must significantly influence our platform development plan. Publisher feedback is essential to our development plan, alongside market trends, emerging research needs, competitor activity,...

Mention a platform migration in a room full of publishers, and you’re likely to notice a ripple of shivers through the crowd – PTSD from previous experiences and colleague horror...

Last Fall, Silverchair convened industry leaders on the forefront of these topics for a discussion of how to prepare and what’s coming next. Below is an excerpt centering on the...

Silverchair releases new content to the platform every three weeks, meaning a constant cycle of improvements and new functionality. Since the start of a new year offers a great opportunity...

In our second annual Publishing Tech Trends report, Silverchair & Hum partnered to gain insight into what industry leaders think will drive change in 2023. Below, read excerpts from the...

Only 21% of global consumers report increased trust in companies’ use of their data, and 85% wish they could trust more companies with their data. That’s why data privacy compliance...

Last month, Silverchair convened not one but TWO major community events (oh, and sponsored / co-organized a Charlottesville community event as well!). One of those was the Inaugural Silverchair Summit,...

After three years of virtual events, last week we convened our client community in our hometown for two days of education, collaboration, and relationship-building. And it was amazing. But don’t...

Next week, Silverchair will welcome members of our client community to our headquarters in Charlottesville, Virginia for a day of informative presentations and working groups, a chance to meet with...

The question candidates for any position at Silverchair most commonly ask me is what professional growth opportunities we offer. That is not at all surprising given that lack of opportunities...

As you know by now, Silverchair recently selected Thompson Street Capital Partners to help accelerate our company’s plans for greater growth and impact in the world. What has so far...

Silverchair recently announced a new capital partnership as well as the appointment of Will Schweitzer (previously Chief Product & Customer Success Officer) as President. Learn more about these developments in...

As a part of this year’s Platform Strategies Webinar Series, Silverchair hosted Will Schweitzer (Chief Product and Customer Success Officer at Silverchair), Ann Michael (Chief Transformation Officer, AIP Publishing), John...

The research supports what all great leaders innately understand: there is no leverage in weakness. This is why in the Fall of 2021, Silverchair adopted a strengths-based approach to performance management. ...

The past two years have ushered in tremendous change in the ways people communicate, connect, and consume content online. The pandemic has expedited the transition towards increasingly online experiences, and...

Last week, members of the Silverchair and Hum teams travelled to Chicago for the Society for Scholarly Publishing (SSP) meeting, the first in-person conference for most attendees since early 2020....

You know about Composer, the Silverchair authoring tool that gives first-class treatment to semi-structured content like blogs, news, and beyond. As more clients have begun using the tool, Silverchair’s own...

Over the last 2+ years, we’ve been privileged to learn just how resilient Silverchair’s communities are. Our team members, clients, and industry colleagues stayed connected through video calls, fun virtual...

Several years ago, after-work gatherings of several Silverchair women started to morph into standing get-togethers prompting insightful discussions, shared laughs, and a platform for stronger working relationships. That group has...

Silverchair is committed to supporting our team members not just as employees through professional development and role support, but as whole people. This mindset is built into everything our company...

DevOps (short for “Developer Operations”) is at its essence about empowering developers and development teams. At Silverchair, we feel that everyone should see “DevOps” less as a team, and more...

Since the pandemic, Silverchair has implemented a fully hybrid working model. This allows Silverchairians to come into the office or work from home, depending on their own need and preferences....

Publishers sit on a treasure trove of content and data, which means no shortage of product and audience opportunities, but also means no shortage of complexity. As organizations adjust to...

Silverchair has recently expanded its Sales team with the addition of Walker Swain, Business Development Manager. Walker is excited to get to know the industry and members of our community,...

Silverchair is proud to offer absolute flexibility to our people – fully embracing remote work while also offering a comfortable and beautiful coworking space in historic downtown Charlottesville. (Read more...

Silverchair serves a range of scholarly and professional publishers, from independent association publishers with a single journal, to aggregators who in turn serve hundreds of societies. For this reason, Silverchair...

If the theme of 2020 was pivoting and planning, 2021 moved beyond adapting to the changes brought on by the pandemic and other factors and on to growing and thriving...

It used to be that when approaching any significant change regarding a publisher’s content—whether it be metadata clean-up, format conversion to a newer standard, or migrating to a new platform—the...

Silverchair’s mission is to change the world for the better by empowering creators and users of scholarly and professional knowledge to maximize their positive impact on humanity. As a company that aims to innovate to...

Since the start of the pandemic, when our office-centered workforce went fully remote overnight, Silverchair has been continuously engaged in learning, listening, and actively evolving our remote and hybrid work...

Earlier this year we published our best thinking on “How to make video meetings less terrible.” Since then, we have deepened our understanding of the work norms our people need...

When we talk about the “perks” of working at Silverchair, it usually centers on our culture. The Silverchair culture is very important to us and is something we actively cultivate...

The Silverchair Universe is a framework of complementary products and services that publishers may choose to integrate with the Silverchair Platform. Universe partners are best-in-class vendors that provide everything from...

Silverchair’s sister company, Hum, recently release a new whitepaper, “An Executive’s Guide to Kickstarting Digital Transformation.” The report promotes a process of incremental, iterative change, an idea that those of...

This guest blog is written by Jessica Lawrence-Hurt, Chief Marketing Officer at Cadmore Media, a partner in the Silverchair Universe program. If you’re like many associations and societies, you now...

This guest blog is from Yewno Inc., a partner in the Silverchair Universe program. How do publishers, specifically publishers of scholarly content, link their more in-depth content to trending topics in mainstream news...

This guest blog is written by Michael Upshall, Head of Sales & Business Development at UNSILO, a partner in the Silverchair Universe program. Most content-based websites contain recommendations. Whether you...

Since our founding in 1993, Silverchair has been headquartered in Charlottesville, Virginia. Over the years, we expanded to include several remote employees and recently shifted to a full hybrid work...

In honor of National Intern Day (July 29th) Silverchair’s Forge Summer Intern, Mary Larkin Douthitt, joined Director of Marketing Stephanie Lovegrove Hansen to talk all things marketing, since Mary Larkin...

As Silverchair clients know, in each of our sprintly (every 3 weeks) platform release notes emails, we feature a spotlight on a Silverchair staff member. These spotlights include the “in...

As part of Silverchair’s ongoing dedication to partnership, we convene specialized Publisher Working Groups for 4-6 month periods, centered on topics surfaced at our annual Silverchair Forum client events, shared...

In May, Silverchair hosted Lauren Kane (Chief Strategy Officer of Morressier) and Will Schweitzer (Chief Product and Customer Success Officer of Silverchair) for the first event in the 2021 Platform...

In April, Silverchair released our second Workplace of the Future survey to ask more of the questions we need answered in order to fine-tune our evolving hybrid work model. We compiled some insightful data...

Last year, as part of our commitment to partnership, Silverchair assembled specialized Publisher Working Groups. The working groups are time-bound and focus on topics surfaced at Silverchair Forum events, shared...

Last year, as part of our commitment to partnership, Silverchair assembled specialized Publisher Working Groups. The working groups are time-bound and focus on topics surfaced at Silverchair Forum events, shared...

Silverchair is proud to be hosting local artist Barbara MacCallum as part of Persephone Ascending, a multi-site show of Virginia women artists. Persephone Ascending is on view for the month...

This guest post is authored by Phoebe McMellon, CEO of GeoScienceWorld For well over a year, the world’s attention has been focused on the COVID-19 pandemic, a crisis unlike anything...

Last year, as part of our commitment to partnership, Silverchair assembled specialized Publisher Working Groups. The working groups are time-bound and focus on topics surfaced at Silverchair Forum events, shared...

As with everything else last year, Silverchair’s 2020 Platform Strategies event was shifted to virtual, with three individual events spread across five months. While we missed the dinners and side conversations, the...

Last year, as part of our commitment to partnership, Silverchair assembled specialized Publisher Working Groups. The working groups are time-bound and focus on topics surfaced at Silverchair Forum events, shared...

This guest blog is written by Charles Thiede, CEO & Co-Founder of Zapnito, a partner in the Silverchair Universe program. For all knowledge industries, social media has become unfeasible as a means...

I have been hearing for months how exhausted everyone is by the endless parade of video meetings. There is good reason for this. Yet, even as the prospect of reopening becomes...

Last week, we introduced Hum, a new Silverchair sister company providing audience intelligence solutions for associations, societies, and publishers. Here, Silverchair CEO Thane Kerner adds context to Hum’s creation and...

In honor of Employee Appreciation Day, Silverchair’s executive team shared the messages below with our team.  (Tim Barton, President) The idea of ‘Employee Appreciation Day’ doesn’t quite sit right with...

This guest blog is written by Ruth Pickering, COO of Yewno Inc., a partner in the Silverchair Universe program. Knowledge is essential to human culture. Systems of belief, understanding of oneself, one’s...

The following is based on a recent presentation given during the NISO webinar “Content Presentation: Diversity of Formats.” Silverchair hosts journals, books, proceedings, and many other content types, in addition...

My first introduction to remote work was in the early 2000s, when I started doing some HR consulting from my tiny apartment in DC. This was still during the time...

This guest blog is written by Marianne Calilhanna and Brian Trombley of Data Conversion Laboratory, a partner in the Silverchair Universe program. It’s difficult to get an exact count of how...

The success of Silverchair has always been based on the relationships we build, and for all the turmoil that 2020 brought, it also provided opportunities for us to deepen and...

It’s the start of a new year, and for many of us, simply getting through 2020 is enough of an achievement. But if you are ready to hit the ground...

Silverchair recently announced the launch of Composer, a new authoring product that extends first-class publication treatment to content such as blogs, commercial or sponsored content, journalistic features, marketing pieces, news,...

It’s the time of year when we turn attention to ways we can give back to our community and to those in need. This year has thrown into the spotlight...

The following is excerpted from the ConTech Week 2020 presentation of the same title.   What is Zero-Party data? “Data that a customer intentionally and proactively shares with a brand,...

As Silverchair clients know, in each of our sprintly (every 3 weeks) platform release notes emails, we feature a spotlight on a Silverchair staff member. These spotlights include the “in...

This guest blog is written by Christopher Sprenger, Head of Solutions at Zapnito, a partner in the Silverchair Universe program. Photo by Markus Spiske on Unsplash Empathy is the ability to...

Excerpts from CEO of Digital Science Daniel Hook's presentation about the preconceived biases, history, and advancement of AI.

Content marketing requires a focus on the creation of unique content. Use a duplicate content checker to check for duplicate content online.

At last year’s Platform Strategies meeting, Alison Mudditt, CEO of PLOS, joined us for a discussion around the infrastructure, technology, strategies, and relationships needed to adapt to open access market changes successfully. The excerpt below centers around a question as relevant now as it was then: What should publishers be doing to make our processes more efficient and scalable?

At the "2020 SSP Virtual Seminar: New Directions in Scholarly Publishing," we connected with colleagues, asked questions of industry experts, and joked about missing stale conference-hall coffee. Here, we share our notes and takeaways from the sessions.

Change and adaptation have been a near constant in 2020, but which changes will we carry forward, and which are we doing only out of necessity? Hear insights from our July Platform Strategies Webinar Series event.

Silverchair works with some of the most prestigious names in scholarly and professional information, spanning the worlds of professional societies and associations, university presses, commercial publishing, and government agencies. These...

This guest blog is written by Alexander Golubowitsch, Managing Director and Co-Founder at PubGrade, a partner in the Silverchair Universe program. Despite fluctuations in popularity over the past five to...

At its most basic definition, a publishing platform is a container for content designed specifically to meet the needs of the ways that individuals access and interact with the contents of that container. As far as access is...

Silverchair works with some of the most prestigious names in scholarly and professional information, spanning the worlds of professional societies and associations, university presses, commercial publishing, and government agencies. These...

This guest blog is written by Alan Hyndman, Marketing Director at Figshare, a partner in the Silverchair Universe Program. In the last decade, we’ve seen repeated reports highlighting a lack of...

The Silverchair Platform Development Plan (SPDP) is comprised of four categories, with new platform functionality or enhancements released every three weeks. Our development plan is accessible to all clients, maximizing both transparency and flexibility for our community.

This guest blog is written by Amy Foxwell of ReadSpeaker, a partner in the Silverchair Universe Program. In these months of upheaval, one wonders if life will be the same after...

“I think the biggest global challenge for publishers is going to be the disruption that is coming from technology on all sides, both in terms of getting people to pay...

In early July, Society Street hosted Paul Gee, Vice President of Product Management and Development for the JAMA Network, and Julie Gill, Vice President and General Manager for AMA Ed...

Summer is here and despite the fact that most of our “vacations” are taking us no further than our guest bedrooms, we’re making time to step away from work, rejuvenate,...

This guest blog is written by Michael Upshall, Head of Sales and Business Development for UNSILO, a CACTUS brand, and a partner in the Silverchair Universe Program. Recommender systems are...

Content marketing has replaced traditional advertising in nearly every industry. Scholarly publishers have a unique advantage in adapting to this trend, since the product itself is rich with content that can capture and hold the attention of a clearly defined audience and inspire them to action.

This guest blog is written by Debbie Wilton, Marketing Manager for PSI, a partner in the Silverchair Universe program. To know that an article was viewed or downloaded one hundred...

This guest blog is written by Manisha Bolina, Channel Partner Manager – International, at Yewno, a partner in the Silverchair Universe program. Discoverability of content, taxonomies and metadata have always been...

Selecting the best platform for your organization and partnering with service providers who have deep experience results in a healthy digital transformation. This post explores the positive side effects publishers can experience during a platform migration.

When asked what people like most about working at Silverchair, the top two responses are the culture and the people. Our culture isn’t something that just happened, it is something...

This guest blog is written by Cathy Holland, Director, Global Publisher Business Development at Digital Science, a partner in the Silverchair Universe program. Here at Digital Science we are no...

The office that I care for is now almost 100% remote. As Silverchair has settled into tele-working, perhaps a few folks are undergoing mild withdraw symptoms attributable to an aggressive...

This guest blog is written by Lea Aliperta Mourissoux, Head of Marketing at Bibblio, a partner in the Silverchair Universe program. In the past few months we’ve witnessed an increase...

Silverchair Universe partner Zapnito looks at why virtual events can be better than in-person events.

As another year has drawn to an end, we would like to thank you for putting your trust in us by joining our cohort of prestigious clients. The success of...

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series...

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series...

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series...

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series...

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series...

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series...

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series...

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series...

This guest blog is written by Inez van Korlaar, Marketing Director at Dimensions (part of Digital Science), a partner in the Silverchair Universe program.  With the Plan S 2020 deadline now...

This guest blog is written by Bert Carelli, Director of Partnerships at TrendMD, a partner in the Silverchair Universe program.  How do researchers stay on top of new developments in a fast-moving...

If a healthy salary, job satisfaction, and super-low unemployment rate are high on your priority list, a career as a software developer might be for you. For the second year...

This guest blog is written by Alan Hyndman, Marketing Director at Figshare, a partner in the Silverchair Universe program.  In recent years, we have seen the topic of research data increase in...

The start of a new year provides a chance to reflect and to set goals, both personally and professionally. Below, Silverchair’s Chief Operating Officer offers his ruminations on the Silverchair...

This guest blog is written by Brooke Weinbaum, Head of Marketing at Copyleaks, a partner in the Silverchair Universe program.  Writing content of any kind requires a lot of work,...

A group of Silverchairians (myself included) recently attended the SWITCH ON! Summit, organized by Charlottesville Women in Tech. The summit focused on igniting your professional tech network by learning, collaborating,...

This guest blog is written by Debbie Wilton, Marketing Manager for PSI, a partner in the Silverchair Universe program.  We collectively operate in a world where “data is king.” The...

This guest blog is written by Adam Green of Rievent, a partner in the Silverchair Universe program. When it comes to continuing education (CE) for professionals, we live in the era of more....

I joined Silverchair as President earlier this year, and it’s my privilege to offer some reflections on Silverchair’s recent Platform Strategies meeting. In our opening panel of Technology Leadership, Max...

(Charlottesville, VA) October 17, 2018 – Silverchair announced today the addition of Profeza to the Silverchair Universe, a framework for rapidly integrating complementary products and services with the Silverchair Platform....

Recordings and slides from Platform Strategies 2018 are now available on our website, and we’re delighted to share more reflections from our team on the incredible insights shared during the...

A week has now passed since Silverchair’s inaugural Platform Strategies meeting, and we are still reeling from the excellent content, the extremely engaged audience, and the fantastic insights that arose...

Since our founding in 1993, Silverchair has been located in Charlottesville, Virginia, employing over 120 professionals with a unique combination of skills – technology, product design and development expertise, and...

Silverchair recently welcomed Tim Barton as our new President. Below, learn more about his background, his experience at Silverchair thus far, and his vision for the future.   Can you...

This guest blog is written by Heather Staines, Director of Partnerships at Hypothesis, a partner in the Silverchair Universe program. With the revelation of illegal Facebook data use by Cambridge Analytica and...

This guest blog is written by Catherine Williams, CMO of Altmetric & Dimensions, both partners in the Silverchair Universe program. There are days when it seems the reporting will never...

Until recently, font technology had been relatively stagnant since the 90s. A new joint venture created by Google, Apple, Adobe, and Microsoft, however, has produced an exciting development that will...

In 2017 Silverchair made significant strides to reaffirm the Agile processes and principles each team follows from sprint to sprint with role clarity, processes, and metrics. As a result, our...

Silverchair has prioritized accessibility internally for years, and aims for AA WCAG compliance in all of our online products. Read more about our process.

Silverchair’s User Experience (UX) team touches virtually every aspect of the product development lifecycle and is with each project from inception through to launch. Learn more about the team's areas of focus.

Wes Royer, Director of Product, gives background on our exciting new program, what we’ve been working on, and what to look for in 2018. “The Silverchair Universe is intentionally a...

Last night at the American Marketing Association’s Central Virginia Excellence in Marketing Awards, Silverchair took home the title in both the categories for which we submitted work: Broadcast Marketing and...

Last month’s Silverchair Strategies was a rewarding day of interaction and feedback, stimulating discussions, and catching up with industry colleagues at the beautiful Apella Event Space in NYC. Slides and...

Silverchair just returned from the Association of Learned and Professional Society Publishers (ALPSP) annual meeting in Noordwijk, the Netherlands, which we attended as a Silver sponsor. Chief Product Officer Jake...

Silverchair’s most recent company meeting featured a session introducing employees to the idea of “toil.” CTO Stuart Leitch picked up the term coined by Google’s Site Reliability Engineering (SRE) team...

As part of our ongoing commitment to improving our internal processes, Silverchair recently conducted an internal survey on Scrum Fundamentals & Agile Governance. Surveys such as these are critical in...

Over the last few months, Silverchair has improved and strengthened our Incident Management Processes. One piece of the Incident Management processes that we identified for improvement was our ability to determine...

If you have young kids, chances are you’ve lost patience with the number of times they’ve told you “No!” or asked you “Why?” But child development professionals will tell you that the use...

There’s an old saying – Two heads are better than one. Stands to reason that multiple heads working together in common cause to share ideas would be even better than...

Last month I had the opportunity to give a presentation to an audience of publishers, STM customers, and providers as part of the Association of American Publishers’ Learn, Connect, Grow series. The...

With 2017 almost 1/3 of the way done, now is a good time to take stock of the goals laid out as the year began. It is an ongoing part of one’s...

At any company where small scrum teams operate, the typical buzzwords are teamwork, collaboration, commitment, cross-functional, and self-managed. (Bleh!, buzzwords.) But what about tension, disagreement, conflict, and debate? From this article,...