Glean insights from our team and our partners, and get a closer look at Silverchair’s greatest asset: our people.

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Get to Know the Team: What we love about Silverchair

As Silverchair clients know, in each of our sprintly (every 3 weeks) platform release notes emails, we feature a spotlight on a Silverchair staff member. These spotlights include the “in a nutshell” version of what they do at Silverchair, a tip or trick for clients,...
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meeting

2021 Publisher Working Groups

As part of Silverchair’s ongoing dedication to partnership, we convene specialized Publisher Working Groups for 4-6 month periods, centered on topics surfaced at our annual Silverchair Forum client events, shared areas of interest between multiple publishers, focus areas of recently released or developing platform projects,...
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May 2021 - Platform Strategies Webinar Series

Getting Back to “Business as Usual” – A Framework

In May, Silverchair hosted Lauren Kane (Chief Strategy Officer of Morressier) and Will Schweitzer (Chief Product and Customer Success Officer of Silverchair) for the first event in the 2021 Platform Strategies Webinar Series: “What Now? Making the most of pandemic pilots & pivots.” Below, we...
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Silverchair’s Workplace of the Future Comes Into Sharper Focus

In April, Silverchair released our second Workplace of the Future survey to ask more of the questions we need answered in order to fine-tune our evolving hybrid work model. We compiled some insightful data from our survey in January, but we wanted to capture the nuance of how our people and...
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faq

2020 Publisher Working Groups: University Presses

Last year, as part of our commitment to partnership, Silverchair assembled specialized Publisher Working Groups. The working groups are time-bound and focus on topics surfaced at Silverchair Forum events, shared areas of interest between multiple publishers, and/or industry initiatives and market trends. These working groups...
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2020 Publisher Working Groups: Curation & Commerce

Last year, as part of our commitment to partnership, Silverchair assembled specialized Publisher Working Groups. The working groups are time-bound and focus on topics surfaced at Silverchair Forum events, shared areas of interest between multiple publishers, and/or industry initiatives and market trends. These working groups...
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MacCallum piece

Now hosting: “Persephone Ascending,” A Multi-site Group Show of Virginia Women Artists

Silverchair is proud to be hosting local artist Barbara MacCallum as part of Persephone Ascending, a multi-site show of Virginia women artists. Persephone Ascending is on view for the month of May in Studio IX, Chroma/Vault Virginia, and in a number of commercial windows on...
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earth day gsw

Earth Day and the Earth Sciences: Connecting Geology and Sustainability

This guest post is authored by Phoebe McMellon, CEO of GeoScienceWorld For well over a year, the world’s attention has been focused on the COVID-19 pandemic, a crisis unlike anything we have ever experienced. However, on this Earth Day, we are reminded of the longstanding...
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2020 Publisher Working Groups: Future First-Class Objects

Last year, as part of our commitment to partnership, Silverchair assembled specialized Publisher Working Groups. The working groups are time-bound and focus on topics surfaced at Silverchair Forum events, shared areas of interest between multiple publishers, and/or industry initiatives and market trends. These working groups...
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PSWS speakers

Announcing the 2021 Platform Strategies Webinar Series

As with everything else last year, Silverchair’s 2020 Platform Strategies event was shifted to virtual, with three individual events spread across five months. While we missed the dinners and side conversations, the events were a great success, with more than 300 attendees and many engaged conversations. This...
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meeting

2020 Publisher Working Groups: Text and Data Mining

Last year, as part of our commitment to partnership, Silverchair assembled specialized Publisher Working Groups. The working groups are time-bound and focus on topics surfaced at Silverchair Forum events, shared areas of interest between multiple publishers, and/or industry initiatives and market trends. These working groups...
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zapnito blog image

Noise vs. Knowledge

This guest blog is written by Charles Thiede, CEO & Co-Founder of Zapnito, a partner in the Silverchair Universe program. For all knowledge industries, social media has become unfeasible as a means to engage audiences and cultivate loyalty. Social channels have reached saturation point, and quality expertise...
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zoom meeting

How to Make Video Meetings Less Terrible 

I have been hearing for months how exhausted everyone is by the endless parade of video meetings. There is good reason for this. Yet, even as the prospect of reopening becomes more realistic, it seems likely that much of our workplace collaboration will continue to occur in...
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Thane Hum video

Innovation to Revive a Declining Publishing Model

Last week, we introduced Hum, a new Silverchair sister company providing audience intelligence solutions for associations, societies, and publishers. Here, Silverchair CEO Thane Kerner adds context to Hum’s creation and its significance for our industry. In scholarly publishing, the last decade has explored a new...
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hum sc logos

Introducing Silverchair’s Latest Venture: Hum

Silverchair’s Innovation and New Product Development group has been hard at work coming up with new ideas for solutions to the big challenges faced by member organization and research publishers. In particular, we have been focusing on the opportunities that these trusted intermediaries have to...
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Employee appreciation day

Employee Appreciation Day 2021

In honor of Employee Appreciation Day, Silverchair’s executive team shared the messages below with our team.  (Tim Barton, President) The idea of ‘Employee Appreciation Day’ doesn’t quite sit right with me. It’s not because it’s a relatively new concept (although it is, beginning life in...
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Yewno knowledge graph timeline

Knowledge Graphs and Academic Publishing: Providing a Framework and Context for Your Content

This guest blog is written by Ruth Pickering, COO of Yewno Inc., a partner in the Silverchair Universe program. Knowledge is essential to human culture. Systems of belief, understanding of oneself, one’s group, and information about the world is encoded in language and transmitted across generations. Over...
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content lifecycle

Content Diversity & Platform Development: Strategies for Supporting New Formats

The following is based on a recent presentation given during the NISO webinar “Content Presentation: Diversity of Formats.” Silverchair hosts journals, books, proceedings, and many other content types, in addition to custom-built learning and testing tools, so content diversity is a perennial part of our...
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meeting

Here to Stay: Planning for the Remote Hybrid Future

My first introduction to remote work was in the early 2000s, when I started doing some HR consulting from my tiny apartment in DC. This was still during the time when you could literally hear your Internet connecting. We did not do video calls; any...
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content clarity

Content Clarity: Audit, Analysis, and Insight Into Your Content Library

This guest blog is written by Marianne Calilhanna and Brian Trombley of Data Conversion Laboratory, a partner in the Silverchair Universe program. It’s difficult to get an exact count of how many journal articles are published each year. Elsevier publishes more than 500,000 articles annually. PubMed comprises...
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2020 in Hindsight: A Silverchair Retrospective

The success of Silverchair has always been based on the relationships we build, and for all the turmoil that 2020 brought, it also provided opportunities for us to deepen and expand the relationships with our community as we collectively worked to face new challenges. In...
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faq

New Year’s Evolutions: Tips & Tricks for Publishers

It’s the start of a new year, and for many of us, simply getting through 2020 is enough of an achievement. But if you are ready to hit the ground running or simply want to find ways to work smarter, not harder, check out the...
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VIDEO BLOG: A behind-the-scenes interview about the new Silverchair Composer

Silverchair recently announced the launch of Composer, a new authoring product that extends first-class publication treatment to content such as blogs, commercial or sponsored content, journalistic features, marketing pieces, news, or white papers. In this interview, Silverchair’s Senior Marketing Manager Stephanie Lovegrove Hansen sits down...
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Community Spotlight: Giving Back in the Year of Pandemic

It’s the time of year when we turn attention to ways we can give back to our community and to those in need. This year has thrown into the spotlight more than ever the many individuals and organizations committed to helping others. Our industry opened...
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zero party data plus semantic technology

Zero-party data: Capturing user attention and selling Products

The following is excerpted from the ConTech Week 2020 presentation of the same title.   What is Zero-Party data? “Data that a customer intentionally and proactively shares with a brand, which can include preference center data, purchase intentions, personal context, and how the individual wants...
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Company picnic group shot

Fun Facts: Get to Know the Silverchair Team

As Silverchair clients know, in each of our sprintly (every 3 weeks) platform release notes emails, we feature a spotlight on a Silverchair staff member. These spotlights include the “in a nutshell” version of what they do at Silverchair, a tip or trick for clients,...
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Zapnito empathetic leadership

Empathetic Leadership: How business leaders can build trust online

This guest blog is written by Christopher Sprenger, Head of Solutions at Zapnito, a partner in the Silverchair Universe program. Photo by Markus Spiske on Unsplash Empathy is the ability to understand another person’s experience, perspective, and feelings.  Empathetic leadership in the past may have been...
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Daniel Hook

AI vs IA: How Will Humans and Technologies Interplay in the Future of Scholarly Communication?

Excerpts from CEO of Digital Science Daniel Hook's presentation about the preconceived biases, history, and advancement of AI.
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Copyleaks search graphic

The Importance of Original Content in Digital Marketing

Content marketing requires a focus on the creation of unique content. Use a duplicate content checker to check for duplicate content online.
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Allison and Will

Efficient & Scalable: Three Areas to Focus on as You Adapt Your Publishing Business

At last year’s Platform Strategies meeting, Alison Mudditt, CEO of PLOS, joined us for a discussion around the infrastructure, technology, strategies, and relationships needed to adapt to open access market changes successfully. The excerpt below centers around a question as relevant now as it was then: What should publishers be doing to make our processes more efficient and scalable?
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Onward & Upward: SSP New Directions Seminar Recap

At the "2020 SSP Virtual Seminar: New Directions in Scholarly Publishing," we connected with colleagues, asked questions of industry experts, and joked about missing stale conference-hall coffee. Here, we share our notes and takeaways from the sessions.
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Lasting Effects – What the Pandemic Will & Won’t Change

Change and adaptation have been a near constant in 2020, but which changes will we carry forward, and which are we doing only out of necessity? Hear insights from our July Platform Strategies Webinar Series event.
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Client Spotlight: The American Medical Association / JAMA Network™

Silverchair works with some of the most prestigious names in scholarly and professional information, spanning the worlds of professional societies and associations, university presses, commercial publishing, and government agencies. These spotlights offer a chance to get to know our growing community better. Below, Paul Gee,...
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Unified Platforms and the rise of Contextual Advertising

This guest blog is written by Alexander Golubowitsch, Managing Director and Co-Founder at PubGrade, a partner in the Silverchair Universe program. Despite fluctuations in popularity over the past five to ten years, the traditional digital banner advertisement is still the staple ad unit that can...
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open access

Open for Business: Open Access, Open Science, and the Silverchair Platform 

At its most basic definition, a publishing platform is a container for content designed specifically to meet the needs of the ways that individuals access and interact with the contents of that container. As far as access is concerned, there are open containers, semi-permeable containers, and containers that come with a lock and...
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AACN homepage

Client Spotlight: The American Association of Critical-Care Nurses

Silverchair works with some of the most prestigious names in scholarly and professional information, spanning the worlds of professional societies and associations, university presses, commercial publishing, and government agencies. These spotlights offer a chance to get to know our growing community better. Below, Michael Muscat,...
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curation figshare

How publishers can drive FAIR data excellence

This guest blog is written by Alan Hyndman, Marketing Director at Figshare, a partner in the Silverchair Universe Program. In the last decade, we’ve seen repeated reports highlighting a lack of reproducibility and replicability in published academic research results. This has led to institutional, publisher, and,...
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Charting the Future: Platform Development at Silverchair

The Silverchair Platform Development Plan (SPDP) is comprised of four categories, with new platform functionality or enhancements released every three weeks. Our development plan is accessible to all clients, maximizing both transparency and flexibility for our community.
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ReadSpeaker customers key

Coronavirus, text-to-speech, and the future of distance learning

This guest blog is written by Amy Foxwell of ReadSpeaker, a partner in the Silverchair Universe Program. In these months of upheaval, one wonders if life will be the same after the dust settles. While only the future will show us what is in store, education...
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Ian Bremmer speaking

The Future of AI: Innovation, Monetization, & the Rise of China

“I think the biggest global challenge for publishers is going to be the disruption that is coming from technology on all sides, both in terms of getting people to pay for content as that model changes, but also in terms of censorship and different types...
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AMA Society Street webinar

Thinking Holistically About Content: Society Street Webinar Recap

In early July, Society Street hosted Paul Gee, Vice President of Product Management and Development for the JAMA Network, and Julie Gill, Vice President and General Manager for AMA Ed Hub, in a session titled “Thinking Holistically About Content: Working Together,” where they talked about...
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From Our Shelves: A Silverchair Reading List

Summer is here and despite the fact that most of our “vacations” are taking us no further than our guest bedrooms, we’re making time to step away from work, rejuvenate, and enjoy some time off. As we do so, here are some recent staff book...
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UNSILO generated related content

Using AI Tools for Recommendations

This guest blog is written by Michael Upshall, Head of Sales and Business Development for UNSILO, a CACTUS brand, and a partner in the Silverchair Universe Program. Recommender systems are not a new phenomenon. Retailers have known for many years, well before the arrival of...
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Global connection line

Content Marketing for Scholarly Publishers: Leveraging Your Strongest Asset

Content marketing has replaced traditional advertising in nearly every industry. Scholarly publishers have a unique advantage in adapting to this trend, since the product itself is rich with content that can capture and hold the attention of a clearly defined audience and inspire them to action.
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Analytics to Action: How Recent Changes to Google Analytics Affect How Publishers Are Able to Understand and Convert their Audiences

This guest blog is written by Debbie Wilton, Marketing Manager for PSI, a partner in the Silverchair Universe program. To know that an article was viewed or downloaded one hundred or one thousand times by readers at the same institution is vital information for publishers....
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content web

How AI Mimics the Complexity of the Human Mind in Discovery

This guest blog is written by Manisha Bolina, Channel Partner Manager – International, at Yewno, a partner in the Silverchair Universe program. Discoverability of content, taxonomies and metadata have always been among the most discussed issues in the publishing industry. We are now living in an...
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migrating birds

The Positive Side Effects of a Platform Migration

Selecting the best platform for your organization and partnering with service providers who have deep experience results in a healthy digital transformation. This post explores the positive side effects publishers can experience during a platform migration.
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Silverchair prom

Virtual Culture Club: Hiring & Onboarding in a Remote Environment

When asked what people like most about working at Silverchair, the top two responses are the culture and the people. Our culture isn’t something that just happened, it is something we have put attention towards shaping, molding, and refining. The way we describe our culture...
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altmetric v dimensions

Altmetric vs. Dimensions Badges: Understanding the Full Story About Research

This guest blog is written by Cathy Holland, Director, Global Publisher Business Development at Digital Science, a partner in the Silverchair Universe program. Here at Digital Science we are no stranger to Badges. The iconic graphics posted on content pages give authors, publishers, and other...
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Silverchair Sustainability

Earth Day 2020: Sustaining a Sustainable Office Environment

The office that I care for is now almost 100% remote. As Silverchair has settled into tele-working, perhaps a few folks are undergoing mild withdraw symptoms attributable to an aggressive nitro coffee habit. The tiny luxuries that the workplace brings – from complimentary Snowing in...
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Bibblio screenshot

Convert Readers to an Engaged Audience with Content Discovery

This guest blog is written by Lea Aliperta Mourissoux, Head of Marketing at Bibblio, a partner in the Silverchair Universe program. In the past few months we’ve witnessed an increase in online content consumption largely due to people seeking out professional and scholarly readings from...
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Why online-only event communities don’t have to be a consolation prize: 10 reasons why they beat in-person events

Silverchair Universe partner Zapnito looks at why virtual events can be better than in-person events.
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Silverchair client logo cloud

Thank you for joining the Silverchair community

As another year has drawn to an end, we would like to thank you for putting your trust in us by joining our cohort of prestigious clients. The success of Silverchair is based on the relationships we build, and we are grateful for the opportunity...
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Platform Strategies 2019 – What I’m Looking Forward To: Part 7

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series of blog posts, the Silverchair team will give you a preview of Platform Strategies’ program,...
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Susan Pastore, Director, Business Development

Platform Strategies 2019 – What I’m Looking Forward To: Part 6

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series of blog posts, the Silverchair team will give you a preview of Platform Strategies’ program,...
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Platform Strategies 2019 – What I’m Looking Forward To: Part 5

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series of blog posts, the Silverchair team will give you a preview of Platform Strategies’ program,...
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lisa

Platform Strategies 2019 – What I’m Looking Forward To: Part 4

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series of blog posts, the Silverchair team will give you a preview of Platform Strategies’ program,...
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Dustin Smith

Platform Strategies 2019 – What I’m Looking Forward To: Part 3

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series of blog posts, the Silverchair team will give you a preview of Platform Strategies’ program,...
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Will Schweitzer

Platform Strategies 2019 – A Compelling Agenda is Taking Shape

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series of blog posts, the Silverchair team will give you a preview of Platform Strategies’ program,...
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Sarah Heid

Platform Strategies 2019 – What I’m Looking Forward To: Part 2

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series of blog posts, the Silverchair team will give you a preview of Platform Strategies’ program,...
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Platform Strategies 2019 – What I’m Looking Forward To: Part 1

Silverchair’s Platform Strategies meeting, an industry conference exploring the intersection of business strategy and technology, will be held in New York City on September 25 and 26. In this series of blog posts, the Silverchair team will give you a preview of Platform Strategies’ program,...
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Dimensions logo

Plan S: Why Collaboration Will Prove Key to Successful Compliance

This guest blog is written by Inez van Korlaar, Marketing Director at Dimensions (part of Digital Science), a partner in the Silverchair Universe program.  With the Plan S 2020 deadline now less than eight months away, there is much conjecture around how its ambitious objective to...
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The Vital Importance of Discovery in Scholarly Publishing

This guest blog is written by Bert Carelli, Director of Partnerships at TrendMD, a partner in the Silverchair Universe program.  How do researchers stay on top of new developments in a fast-moving field?  How do publishers ensure that readers are aware of all the content they have...
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Web developer pathways

Developing Developers: The Paths to Coding Software as a Career

If a healthy salary, job satisfaction, and super-low unemployment rate are high on your priority list, a career as a software developer might be for you. For the second year in a row, Software Developers ranked #1 in U.S. News and World Report‘s 100 Best...
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figshare

The Data Opportunities for Publishers in 2019

This guest blog is written by Alan Hyndman, Marketing Director at Figshare, a partner in the Silverchair Universe program.  In recent years, we have seen the topic of research data increase in importance across all areas of academia. Making research data openly available aids reproducibility, avoids duplication...
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Inspire, Catalyze, and Support: the Silverchair Workplace

The start of a new year provides a chance to reflect and to set goals, both personally and professionally. Below, Silverchair’s Chief Operating Officer offers his ruminations on the Silverchair workplace. There are several things in my life that I have approached very intentionally. They...
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Copyleaks logo

Protecting Your Work: Tracking Content Use for Plagiarism and Citation

This guest blog is written by Brooke Weinbaum, Head of Marketing at Copyleaks, a partner in the Silverchair Universe program.  Writing content of any kind requires a lot of work, from research and learning to writing and editing. Whether you’re a marketer or a researcher,...
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Agency, Motivation, and Learning

A group of Silverchairians (myself included) recently attended the SWITCH ON! Summit, organized by Charlottesville Women in Tech. The summit focused on igniting your professional tech network by learning, collaborating, and networking with local women and tech community leaders. As I listened to the various...
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PSI logo

Opportunities in Data: Using, Verifying, and Protecting Information in an Era When “Data is King”

This guest blog is written by Debbie Wilton, Marketing Manager for PSI, a partner in the Silverchair Universe program.  We collectively operate in a world where “data is king.” The data we have at hand offers us a powerful tool that can help us to...
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Why a Seamless Learner Experience is Critical for Continuing Education

This guest blog is written by Adam Green of Rievent, a partner in the Silverchair Universe program. When it comes to continuing education (CE) for professionals, we live in the era of more. More professionals across more disciplines are seeking CE than in the past. More of these...
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Reflections from Platform Strategies 2018, Part 3

I joined Silverchair as President earlier this year, and it’s my privilege to offer some reflections on Silverchair’s recent Platform Strategies meeting. In our opening panel of Technology Leadership, Max Gabriel stated that he didn’t have a platform strategy: ‘I don’t have one’, he said,...
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profeza

Profeza Joins the Silverchair Universe to Encourage Reuse of Research Content

(Charlottesville, VA) October 17, 2018 – Silverchair announced today the addition of Profeza to the Silverchair Universe, a framework for rapidly integrating complementary products and services with the Silverchair Platform. As a Silverchair Universe partner, Profeza’s offerings are actively incorporated into existing article templates, promoting...
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Reflections from Platform Strategies 2018, Part 2

Recordings and slides from Platform Strategies 2018 are now available on our website, and we’re delighted to share more reflections from our team on the incredible insights shared during the conference. (Click here for Part 1.)   Melody Holley, Product Delivery Manager My initial expectation...
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Reflections from Platform Strategies 2018, Part 1

A week has now passed since Silverchair’s inaugural Platform Strategies meeting, and we are still reeling from the excellent content, the extremely engaged audience, and the fantastic insights that arose from our two days in the Penn Quarter’s National Union Building. Silverchair sent a large...
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Software Company in a Hardware Store: A History of the Silverchair Offices

Since our founding in 1993, Silverchair has been located in Charlottesville, Virginia, employing over 120 professionals with a unique combination of skills – technology, product design and development expertise, and STM market knowledge – from our open, team-centered offices on the downtown pedestrian mall. Charlottesville...
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Silverchair Spotlight: A Q&A with Silverchair President, Tim Barton

Silverchair recently welcomed Tim Barton as our new President. Below, learn more about his background, his experience at Silverchair thus far, and his vision for the future.   Can you give us a brief history of your journey to Silverchair? I am a Brit but...
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The Path to Annotation for Researchers and Publishers

This guest blog is written by Heather Staines, Director of Partnerships at Hypothesis, a partner in the Silverchair Universe program. With the revelation of illegal Facebook data use by Cambridge Analytica and the new focus on user data compelled by the EU GDPR (General Data Protection Regulation),...
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The Need for Engaging, Immediate Citation Reporting

This guest blog is written by Catherine Williams, CMO of Altmetric & Dimensions, both partners in the Silverchair Universe program. There are days when it seems the reporting will never end. Marketers must report on the efficacy of their campaigns. Production departments must report on...
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Variable Font Technology

Until recently, font technology had been relatively stagnant since the 90s. A new joint venture created by Google, Apple, Adobe, and Microsoft, however, has produced an exciting development that will revolutionize web typography: variable fonts. Variable fonts are an OpenType font format offering typeface personalization in...
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Agile Development at Silverchair: Program Increments

In 2017 Silverchair made significant strides to reaffirm the Agile processes and principles each team follows from sprint to sprint with role clarity, processes, and metrics. As a result, our delivery teams are more predictable, faster, and happier. For those unfamiliar with Agile software development,...
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Silverchair’s Silver Anniversary: A Company History

2018 marks 25 years since Silverchair was founded. In honor of our Silver anniversary, we offer a look back at the history of the company. For 25 years, Silverchair has changed the way that scientists, doctors, and researchers discover and use expert research. Since our...
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Accessibility at Silverchair

Silverchair has prioritized accessibility internally for years, and aims for AA WCAG compliance in all of our online products. Read more about our process.
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Silverchair nucleus logo

UX Design at Silverchair

Silverchair’s User Experience (UX) team touches virtually every aspect of the product development lifecycle and is with each project from inception through to launch. Learn more about the team's areas of focus.
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Silverchair Universe: Video Blog Update

Wes Royer, Director of Product, gives background on our exciting new program, what we’ve been working on, and what to look for in 2018. “The Silverchair Universe is intentionally a part of the Silverchair Product Roadmap. We could sit here as a platform and say,...
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Silverchair’s Design & Marketing Teams Take Home Awards

Last night at the American Marketing Association’s Central Virginia Excellence in Marketing Awards, Silverchair took home the title in both the categories for which we submitted work: Broadcast Marketing and Print Collateral. We were honored to receive these awards on an evening that also awarded...
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The Benefits & Balance of Scale: Strategies 2017 Recap

Last month’s Silverchair Strategies was a rewarding day of interaction and feedback, stimulating discussions, and catching up with industry colleagues at the beautiful Apella Event Space in NYC. Slides and recordings from the day are available online. Here’s a look back at the day’s offerings....
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Silverchair Insights: ALPSP Video Blog

Silverchair just returned from the Association of Learned and Professional Society Publishers (ALPSP) annual meeting in Noordwijk, the Netherlands, which we attended as a Silver sponsor. Chief Product Officer Jake Zarnegar chats with us about the overarching themes of the meeting, takeaways, and other notable...
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Silverchair Insights: Identifying “Toil”

Silverchair’s most recent company meeting featured a session introducing employees to the idea of “toil.” CTO Stuart Leitch picked up the term coined by Google’s Site Reliability Engineering (SRE) team while reading Chapter 5, “Eliminating Toil,” of their book (freely available online). The concept pushes us to think...
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Silverchair Insights: Scrum Fundamentals & Agile Governance Survey

As part of our ongoing commitment to improving our internal processes, Silverchair recently conducted an internal survey on Scrum Fundamentals & Agile Governance. Surveys such as these are critical in helping us understand how we are performing well and areas to improve. At a macro...
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Silverchair Insights: Incident Management at Silverchair: Root Cause Analysis

Over the last few months, Silverchair has improved and strengthened our Incident Management Processes. One piece of the Incident Management processes that we identified for improvement was our ability to determine a root cause through root cause analysis. This process is a problem-solving method used to investigate...
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From the Silverchair blog: “Why?”—A Question to Define Success & Add Value

If you have young kids, chances are you’ve lost patience with the number of times they’ve told you “No!” or asked you “Why?” But child development professionals will tell you that the use of those two words are positive signs of your child’s cognitive, language, and social development....
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Silverchair Insights: Communities of Practice

There’s an old saying – Two heads are better than one. Stands to reason that multiple heads working together in common cause to share ideas would be even better than two. That’s the basic premise behind the concept of establishing a community of practice, which...
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Silverchair Insights: Provider vs. Partner

Last month I had the opportunity to give a presentation to an audience of publishers, STM customers, and providers as part of the Association of American Publishers’ Learn, Connect, Grow series. The topic was “Finance for Non-Finance Professionals”. The general outline was to walk through, at a high...
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Silverchair Insights: Getting Behind the Wheel – Professional Goals Setting

With 2017 almost 1/3 of the way done, now is a good time to take stock of the goals laid out as the year began. It is an ongoing part of one’s professional development to think about what you want to accomplish, what you want to learn, where...
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Silverchair Insights: Working in Teams

At any company where small scrum teams operate, the typical buzzwords are teamwork, collaboration, commitment, cross-functional, and self-managed. (Bleh!, buzzwords.) But what about tension, disagreement, conflict, and debate? From this article, ‘If Your Team Agrees on Everything, Working Together Is Pointless:’ “What we need is collaboration...
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