Silverchair provides high-touch support and customer engagement that is unparalleled in the industry. We place extra focus on the service we offer to our customers and the quality of the relationships we have with them.
Our clients are highly selective and established brands who publish the highest-quality content. They need more than just a solid out-of-the-box platform with core functionality and configuration capabilities. Their commitment to experimentation and innovation to lead their communities can’t be served by a generic solution—they need strong branding and interface control, software development services that support effective and high-quality customization, and flexible tools that support custom-crafted topical sites and products.
This is why we deliver the architecture, skills, and services to enable publisher creativity and product differentiation.
Our team is the best in the business
With Silverchair you will work with a variety of highly skilled, specialized teams, including:
Product & Strategy
Executives and product leadership that have been designing and building successful scholarly and professional publishing products on our platform for over 20 years
Deeply engaged interface designers who engage in research and feedback to constantly adapt to customer needs and behaviors
A core team at Silverchair that has been working with BITS and JATS XML since its inception and have performed more than 20 content set migrations from prior platforms
Experienced strategic account managers and highly responsive operations support
The internal client advocate, responsible for relationship management, support, and escalation, working with a highly available and responsive Support team to address client needs
YOUR PEER TEAM
By choosing Silverchair, join a large and diverse peer group of prestigious independent society publishers, commercial publishers, major university presses, and the U.S. government
What clients are saying about Silverchair’s services:
``We appreciate Silverchair's collaborative partnership to help us achieve our strategic objectives.`` —Professor Richard Reece, Chair of the Board of Directors, Portland Press Limited
``Silverchair's teams are creative and present innovative solutions for our business problems.`` —Client Satisfaction Survey
``Our relationship with Silverchair continues to feel like a real partnership, where we both work to reach mutually satisfying resolutions to problems and seek opportunities for improvement.`` —Client Satisfaction Survey
``I am impressed by how the Silverchair team have applied themselves to find practical, workable solutions that enable us to achieve our goals. At the same time, the team at Silverchair have been very good company on our journey.`` —Rod Cookson, IWA Publishing