If the theme of 2020 was pivoting and planning, 2021 moved beyond adapting to the changes brought on by the pandemic and other factors and on to growing and thriving within them.

As we reflect on the year, this theme is evident in the way that Silverchair as a company shifted to a hybrid workforce, publishing thought leadership in the area and overhauling our physical spaces and ways of working to be optimized for that format.

It's also highlighted by the great strides in our actual product, with exciting new tools, functionality, and supporting resources being leveraged by our clients with great success. Our industry partnerships also thrived in 2021, bearing fruit in the form of support for peer review publication according to JATS4R requirements, support for multiple article versions according to NISO JAV recommendations, Seamless Access & GetFTR implementations, and multiple collaborative projects with Google Scholar to improve indexing of books & open access content and to decrease barriers to access for scholars in low-income nations. We also worked closely with industry colleagues to compile a popular report on "Getting the Most Mileage from Your Content."

We were thrilled to announce the launch of our sister company, Hum, and to leverage their knowledge of digital transformation and data unification to further support our publisher community and beyond. Our clients collaborated with us in publisher working groups on gray literature, analytics, UX, and university presses, and shared, learned, and laughed together in our virtual events throughout the year.

Though the numbers below offer only a snapshot of 2021's growth and successes, we hope you're as excited as we are for the opportunities these accomplishments open space for in 2022. 

2021 Growth at Silverchair: Content views +9%, Traffic +11%, more than 4.5 million content items loaded in Zipline (+45%), more than 345k products created in ProductBuilder (+49%), New clients & launches: AAP, AOTA, AACR, Karger, ADA, MLA, MIT Press, ARP

All your content in one place: 1354 journals, 8 million articles, 104k multimedia objects, 50k books, 370k proceedings, 10k news, blog, & other unstructured content pieces published via Silverchair Composer

New Functionality, Products, & Innovation: 14 platform upgrade releases, 75 named feature enhancements, Launched: Silverchair Analytics, SSO Platform Tools Portal, New sites using Silverchair Composer, Engagement-based affinity service, Updated & upgraded Tool User Guides, …and much more

Our Commitment to Service: The Forum Hub launched for clients, Average of 28 hours to Client Services triage, 94% of 2021 tickets resolved, “Very responsive. Solutions and recommendations are very accurate. Ticketing system is highly effective.” – 2021 Client Survey

Community Events Platform Strategies Webinar Series: 771 registrations Silverchair Forum @Home: 360 registrations Representatives from 18 clients participated in the 2021 Publisher working groups: University Presses, Gray Literature, Analytics, & User Experience “Thank you for the virtual meetings during COVID. They helped keep me engaged with the Silverchair community!” – 2021 Client Survey Our People: Welcomed 20 new Silverchairians, Earned an eNPS score of 36, Logged 8679 hours of training and professional development as a company, “Silverchair's workplace is a thriving meritocracy of ideas where everyone has a genuine voice.” – 2021 Employee Survey, “I am consistently surprised about how much I like everyone at Silverchair and how you can all be so friendly and competent at the same time!” – 2021 Client Survey

The Workplace of the Future: Upgraded our office space to reflect our hybrid workforce: 32 cubicles & offices converted to coworking spaces & meeting rooms, 78 bookable desks, 2 new wellness rooms, introduced The Silverchair Bistro

FUN: Hardest Silverchair-hosted trivia question: “What was the name of Peter Gabriel song with a 7/4 time signature? BONUS: What was the name of the B-side of that single?” Most popular chat channels: Extroverts Unite, Charlie Bit Me! (parenting channel), Awwww, Gif only, Dad Jokes


Check back for updates throughout the year, or subscribe to Silverchair News (our monthly email newsletter) to ensure you stay up to date on our news and our community.

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