When you partner with Silverchair, you are buying more than our technology – you are looking to partner with great people who solve problems together, and our unique company culture serves as the foundation for the community we are building with our clients. After all, the team plays the key role of working directly with publisher staff to understand your requirements and vision and translate them into an optimal product on the Silverchair Platform. Silverchair and our publishers work in tandem in shaping implementations, engaging in creative dialogue around the strategies that will best help each publisher to achieve their unique goals.
Clients simply like the people at Silverchair; they like the communications, they like the culture. It’s clear that Silverchair is not viewed as 'a mere vendor,' but as a strategic partner.
Thane is Chief Executive Officer of Silverchair Holdings, a pioneer in distributed digital knowledge technologies for education, reference, and professional workflow. The firm’s primary operating unit, Silverchair Information Systems, is a global leader in technology products and services that drive digital growth for scholarly and professional publishers. In 2012, SHI achieved the successful exit of Silverchair Learning Systems to Relias Learning, now a subsidiary of Bertelsmann SE & Co. Mr. Kerner serves on the Executive Council of the Professional and Scholarly Publishers Division (PSP) of the Association of American Publishers; the Board of Directors of CHOR, Inc., and the Board of Visitors of the University of North Carolina at Chapel Hill.
Tim works with the CEO and other members of the management team to devise the strategy for the company, and to ensure that the strategy is being effectively implemented. Silverchair’s success with our customers depends on the effective strategic and operational integration of product, business development, technology, delivery, and people, and Tim’s role is to oversee and facilitate that integration. Tim joined Silverchair in 2018, having previously worked at Oxford University Press for 27 years in various positions across the organization, including President of OUP USA. Tim served most recently as Managing Director for the Global Academic Division, where he was responsible for OUP’s research publishing globally, including journals, scholarly books, and reference, and for higher education, and dictionary publishing.
Stuart leads the strategic evolution and expansion of The Silverchair Platform, designing and leading technology initiatives for greater platform scalability and capability while enhancing Silverchair’s unparalleled flexibility for new product development. Stuart joined Silverchair in 2012 and has twenty years of enterprise architecture, system design, and software development experience in the education, engineering, nonprofit, and investment industries.
Will is responsible for developing and managing Silverchair’s scholarly and professional products, including the core Silverchair Platform. He has a deep knowledge of scholarly publishing having worked in the industry for over 16 years in product and publisher roles for the American Association for the Advancement Science (Science Magazine), SAGE Publications, the American Psychological Association, and Lippincott Williams and Wilkins.
As Chief Business Development Officer, Jake Zarnegar works directly with scientific and scholarly publishers to explore new partnerships and find the best alignment of Silverchair’s complementary suite of technologies and services with each publisher’s digital product strategy. A 20+ year industry veteran, Jake is a frequent speaker at SSP, ALPSP, and STM events covering emerging topics at the intersection of technology and scholarly publishing.
Susan’s job is all about people—both employees and clients. As Chief People Officer, Susan is responsible for enabling Silverchair to attract, retain, and develop top talent throughout the organization. As Chief Customer Success Officer, she ensures that Silverchair and our clients are partnering effectively. Susan has a passion for helping people work at their best. She is committed to inspiring, igniting, and empowering leaders at all levels. Prior to joining Silverchair, Susan held roles in global learning and development, training, corporate finance, and customer service.
Brian leads the financial, accounting, and administrative functions for the organization. He is a licensed CPA in the commonwealth of Virginia. Prior to joining Silverchair, Brian held leadership roles in public accounting, private equity, venture capital, and operations. In addition to financial reporting and forecasting, Brian is committed to process improvement, scalability, and sustainable growth.
Sarah Heid is Director of Customer Success, working with all clients to provide high-level advocacy both internally and externally, driving client business values to achieve our shared goals. Sarah is focused on using her client knowledge to help Silverchair be proactive in solving customer problems and promoting a higher level of quality and accountability. Sarah’s primary purpose is to ensure that we are keeping the client’s voice at the forefront of everything we do at Silverchair. Prior to joining Silverchair, Sarah spent over 15 years in sales working directly with end users and businesses to achieve mutually beneficial outcomes. Sarah and her husband Chris have two pugs, Henry and Churchill and enjoy traveling the world in search of great wine (New Zealand is a favorite).
Illona Whatley is Director of Client Migrations, working with clients migrating to the Silverchair Platform to provide an escalation path for clients during migration activities, while also being the primary client advocate within Silverchair. Illona previously worked with General Electric in various technology and product roles, and enjoys applying these skills to her current role at Silverchair. Illona enjoys spending time with her husband, 11yr old daughter, 2yr old twin boys and when there is time she enjoys trying traditional recipes with the most recent dish being “Bobotie” from her native South Africa.
Susan serves as Director, Business Development at Silverchair. She is charged with sales and customer engagement activities, coordinating presentations, pricing requests and the generation of proposals and contracts, a role she has held for organizations such as the American Chemical Society Publications Division, Kluwer Academic Publishers, and CHORUS. She joined Silverchair in September 2018 and is based in Boston. Susan holds an M.S. from Simmons College.
As a Solutions Engineer at Silverchair, Craig works with clients, end users, architects and user experience designers to develop Platform solutions for our client’s success. This role includes market evaluation, feature analysis, business case development, technical review, and prioritization. Prior to Silverchair, Craig worked with government clients at SRA International.
As Senior Director, Custom Development, Jane McQueen focuses on optimizing the team work necessary to enable smooth, efficient partnerships with clients currently on the Silverchair Platform. Jane joined Silverchair in 1996 and facilitates organization resource planning and forecasting, Agile process improvement and continuous learning, and program and project governance. Jane and her husband, Mike, enjoy beaches, vegetable gardening, bird watching, and long hikes with their son, Lucas.
Niall Little is the Director of Architecture and has been building .NET websites since 2004. Having spent the large majority of his career at a customer experience firm, Niall believes that ensuring the happiness of our customers, end users and employees is the ultimate end goal of building any platform. Niall has a Bachelors of Computer Science from the Georgia Institute of Technology.
Jon Meadows is the Director of Software Engineering who is responsible for managing and working with technology leaders in the areas of: Software Development (Developers and Technical Leaders), Software Quality Assurance (SQA), Technical Operations (TechOps), and User Interface and User Experience (UI/UX). Jon provides prioritization, direction, and serves as a point of escalation. Jon rapidly progressed into a manager/leader role early in his career and has 11+ years of technology experience with 8+ of those years managing and leading individuals and teams. Prior employers include KPMG and S&P Global. Jon holds a BBA in Computer Information Systems (CIS) and Finance from James Madison University. Jon is married to his childhood friend and they are actively being trained to become better people and parents by their toddler daughter, who is a complete joy (most of the time).
Brian leads a team of User Experience (UX) Designers and Front End Developers who are responsible for the successful execution of user experience design, responsive web design, accessibility compliance, and front-end performance on client sites and platform tools. Before joining Silverchair, Brian worked as an Online Design Director at Penguin Random House.
As Product Strategist, Hannah Heckner works to inform, prioritize, and execute on the Silverchair Platform Development Plan. This includes work in overseeing the Platform Decision Log which captures internal platform development suggestions; facilitating Publisher Working Groups that discuss industry trends, publisher needs, and developing Silverchair solutions; and managing vendor relationships and internal implementation for the Silverchair Universe program. She has worked within academic publishing for over 10 years and has experience with both commercial and non-profit publishing, most recently at the American Association for the Advancement of Science.
Stephanie is responsible for Silverchair’s brand and product marketing strategy, collaborating with internal teams, clients, and partners to facilitate clear communications with Silverchair’s growing community. She has worked in the publishing industry for 14 years, including at the University of Virginia Press and Clarivate Analytics.