To extend these valuable opportunities to ScholarOne, we’re delighted to have launched a dynamic program of engagement to deepen relationships and understanding of the priorities and needs of ScholarOne’s customers.
Future Focus Webinar Series
We’re making some really exciting progress with ScholarOne Manuscripts & Conferences. To make sure our community is aware of these changes and has an opportunity to discuss strategies for approaching some of the biggest challenges in the industry, we’ve announced a quarterly client webinar series: Future Focus.These 90-minute webinars will offer deep dives into the Product Roadmap, so come prepared with questions and ideas! The webinars will take place quarterly for ScholarOne Manuscripts, and biannually for ScholarOne Conferences. If you’re a ScholarOne customer and you haven’t already registered, please contact your account manager for details.
(Silverchair Platform clients enjoy a parallel virtual event series called Forum @Home.)
ScholarOne Summit
As soon as the ink was signed on our acquisition of ScholarOne, we started getting questions about whether we were going to bring back the ScholarOne user meetings. These meetings – beloved by clients and ScholarOne teams alike – offered a space to build relationships, to engage deeply with the product roadmap, and to gather feedback about future development.Which is why we’re delighted to share that the answer is yes: on September 26, we will welcome ScholarOne customers to the ScholarOne Summit in Washington, DC. This day-long event will close out three days of Silverchair programming, starting with the Silverchair Platform Fall Forum (for clients on the Silverchair Platform), followed by Platform Strategies (our industry-wide conference).
Our hope is that this first ScholarOne Summit furthers our relationships and collaboration with ScholarOne clients. The day will focus on the roadmap for ScholarOne Manuscripts, as well as key developments in our modernization, user experience, and research integrity work.
Community Advocates
The ScholarOne Community Advocates are composed of highly engaged ScholarOne community leaders with whom we preview & share news, as key supporters of the brand. They'll help directly inform & promote our communications. They also serve as a key source of input and guidance on product priorities. We’ve been hosting a parallel group with Silverchair Platform clients for a few years and always get valuable input.This spring, we are kicking off the new Community Advocate programs for both ScholarOne Manuscripts & Conferences, and we’re looking forward to learning and sharing news as we move forward post-acquisition.
Publisher Working Groups
If you’re familiar with our engagement models for the Silverchair Platform client community, then you’ll be familiar with our topical Publisher Working Groups. These Product-led, facilitated discussions have covered topics from analytics to AI. We find that they are an ideal opportunity for clients to connect with one another and learn from other organizations’ experiences.These groups are spun up around key topics and areas of discovery and are an opportunity to engage more deeply around shared interests.
Stronger Together
At Silverchair, we firmly believe that listening to our community and understanding their needs is the key to our mutual success. From our collaborative, client-led product development, to our community network that allows our partners to identify shared interest, we are committed to strengthening a dynamic and impactful community.If you are a current ScholarOne client, be sure to sign up to receive updates about these and other client community opportunities.