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The Silverchair Blog

Silverchair’s Design & Marketing Teams Take Home Awards

Last night at the American Marketing Association’s Central Virginia Excellence in Marketing Awards, Silverchair took home the title in both the categories for which we submitted work: Broadcast Marketing and Print Collateral. We were honored to receive these awards on an evening that also awarded…

The Benefits & Balance of Scale: Strategies 2017 Recap

Last month’s Silverchair Strategies was a rewarding day of interaction and feedback, stimulating discussions, and catching up with industry colleagues at the beautiful Apella Event Space in NYC. Slides and recordings from the day are available online. Here’s a look back at the day’s offerings….

Silverchair Insights: ALPSP Video Blog

Silverchair just returned from the Association of Learned and Professional Society Publishers (ALPSP) annual meeting in Noordwijk, the Netherlands, which we attended as a Silver sponsor. Chief Product Officer Jake Zarnegar chats with us about the overarching themes of the meeting, takeaways, and other notable…

Silverchair Insights: Identifying “Toil”

Silverchair’s most recent company meeting featured a session introducing employees to the idea of “toil.” CTO Stuart Leitch picked up the term coined by Google’s Site Reliability Engineering (SRE) team while reading Chapter 5, “Eliminating Toil,” of their book (freely available online). The concept pushes us to think…

Silverchair Insights: Scrum Fundamentals & Agile Governance Survey

As part of our ongoing commitment to improving our internal processes, Silverchair recently conducted an internal survey on Scrum Fundamentals & Agile Governance. Surveys such as these are critical in helping us understand how we are performing well and areas to improve. At a macro…

Silverchair Insights: Incident Management at Silverchair: Root Cause Analysis

Over the last few months, Silverchair has improved and strengthened our Incident Management Processes. One piece of the Incident Management processes that we identified for improvement was our ability to determine a root cause through root cause analysis. This process is a problem-solving method used to investigate…

From the Silverchair blog: “Why?”—A Question to Define Success & Add Value

If you have young kids, chances are you’ve lost patience with the number of times they’ve told you “No!” or asked you “Why?” But child development professionals will tell you that the use of those two words are positive signs of your child’s cognitive, language, and social development….

Silverchair Insights: Communities of Practice

There’s an old saying – Two heads are better than one. Stands to reason that multiple heads working together in common cause to share ideas would be even better than two. That’s the basic premise behind the concept of establishing a community of practice, which…

AAUP: Digital Strategy, Challenges, and Opportunities

Silverchair just had several members return from the Association of American University Presses (AAUP) Annual Meeting in Austin, which we attended as a Bronze sponsor. At this meeting we eschewed the standard exhibit hall booth in favor of a new approach—we rented a meeting room…

SSP 2017 Recap: “Striking a Balance”

Last week, Silverchair attended the Society for Scholarly Publishing (SSP) Annual Meeting in Boston, where we hosted a booth in the exhibit hall, sponsored the mobile app, and had staff on three different panels. We enjoyed meeting with clients and consuming some excellent local fare. Here…

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