NEWS & EVENTS

Platform Strategies 2026: September 23 in DC

Platform Strategies is Silverchair’s exclusive industry event delivering opportunities for scholarly and professional publishing leaders to learn, network, and share their thoughts on the technology and strategy trends shaping the...

Publisher Working Group: What You Told Us About Citation Integrity

Last week’s Publisher Working Group focused on ScholarOne’s next AI feature: a citation checking tool built into the submission workflow. During the session, we tested assumptions on where citation checks matter, what...

Case Study: How Paradigm uses Author Connect to grow its partner journals

Paradigm Publishing Services, a division of De Gruyter Brill, has integrated the Author Connect service across a diverse portfolio of society and association titles. Below, read how they leverage the services to...

Avoid publishing pitfalls: the ScholarOne Gateway Escape Room

Welcome to Under Review: the Escape Room! Countless submissions you’ve abandoned midway through, a dozen journals and more rejections, and not a single password you can remember. Behind door one: a login screen that doesn’t recognize your institutional credentials....

ScholarOne Support Chat: What We’ve learned & what’s to come

At Silverchair, we support our ScholarOne clients in a few different ways — email, logged cases, live chat — and this year we added one more: a chatbot. It’s just one new piece of the work we’ve been doing to serve you better. Since January, it’s helped...

On the Sudden and Unexpected Condensation of Client Operations

It is a well-known fact in the complex, slightly mystical ecology of modern business that Information, left entirely to its own devices, will naturally seek out the most complicated route...

Gateway migration: five things that aren’t as hard as you think

Publishers have good reasons to be cautious about new technology rollouts. You’ve seen “seamless transitions” that weren’t, managed the fallout when authors land somewhere unfamiliar, and been left with the consequences.   Migrating to ScholarOne Gateway takes all of...

What is “Good?” What the May PWG Told Us About Manuscript Screening

The May Publisher Working Group brought together ScholarOne publishers to dig into one of the most pressing operational challenges in scholarly publishing right now: manuscript screening. What does it mean to screen well?...

What we learned from our first UAD user testing group

Over six weeks this spring, a group of ScholarOne clients joined us for something a little different: not a demo, not a webinar, but a genuine product collaboration. Our first User Testing Group...

Forum Connect: ScholarOne Manuscripts is Coming to DC

This September, Silverchair is again hosting in-person opportunities for our clients to connect with our team and with one another for a day of learning. Forum Connect: ScholarOne Manuscripts (formerly the ScholarOne Summit) takes place on Thursday, September 24, 2026 at Eaton Workshop...

Publisher Working Group Recap: AI in ScholarOne Manuscripts

Our second AI Publisher Working Group of 2026 brought together ScholarOne Manuscripts clients for an open conversation about the Editor AI Console pilot, what editors are experiencing in the field, and where we’re taking the product...

ScholarOne Gateway: Your authors are closer than you think

When we released ScholarOne Gateway last year, we knew it was the first step in a long project of bringing ScholarOne into this millennium. Now, with the latest release, we’re...

Editor Experience: How Much Information Is Too Much?

Last month, I had the privilege of leading a Publisher Working Group session with more than 30 attendees across 20+ publishing organizations, all focused on a single question: what does...

Welcome to the S1M Forum Hub

If you’re reading this post, it means you’ve already found your way to our new ScholarOne Manuscripts client-only space, The Forum Hub—welcome! This space offers opportunities for us to communicate...
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