2023 was the year of AI everything. But as we experimented, learned, and debated as a company and an industry, Silverchair was also hard at work maintaining the high levels of delivery, innovation, and satisfaction that we’re known for.

Below, we've highlighted key stats and details about what we achieved in 2023. Thanks as always to our team and our clients for making these successes possible!

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2023 At Silverchair

  • Uptime: 99.9%
  • Content views: +6.6%
  • Traffic: +12%
  • 6 million content items loaded in Zipline
  • 442,000 products created in ProductBuilder


  • 11 million articles (+24%)
  • 77,000 books (+28%)
  • 410,000 conference proceedings (+5%)
  • 114,000 multimedia objects (+2%)
  • 2000+ news, blog, & other grey literature added in Composer (+13%)



  • 29 hours Average time to ticket triage
  • 95% of new tickets closed in 2023
  • 31.8% of tickets are escalated to development teams with remaining tickets being handled by the Client Services team
  • 4:1 Support : bug ratio
  • Client survey feedback
    • “We have found there to be a general ethos of helpfulness and willingness to find solutions.” (MLA)
    • “Great partner to work with, really a gold standard for others in the industry to strive towards.” (OUP)
    • “Silverchair is a strong partner committed to improving the publishing ecosystem.” (AACR)

Community Growth

Client Project Spotlight

  • Integrated print book sales with digital offerings
  • launched a specialized microsite dedicated to assembling learning modules from a diverse range of content
  • enabled efficient generation of KBART files
  • collaborated on the launch of an app that delivers content on the go while syncing user activities with the platform
  • launched a Portuguese-language site
  • added quick search functionality to book chapter, front matter, and end matter

2023 Events

  • 150 Attendees of the in-person Platform Strategies event
    • 73% Director level or above
    • 5/5 attendee rating
    • 9/10 likelihood to attend in 2024
  • 335 registrations for the 2023 Strategies Spotlight series
  • 300 attendees of out Forum @Home virtual client events

Our People

  • Upgraded our parental leave benefits so that birth givers now receive a full 12 paid weeks and non-birth-givers receive 6 paid weeks of leave.
  • Transitioned to an AI-enabled EOY performance review process.
  • Launched a comprehensive interactive career pathways map
  • Hosted 24 lunch and learns
  • 55 Silverchairians are in the office per month, (50% of our community, which is impressive for a hybrid workplace that does not require in-office work!)
  • 1250 kudos sent to teammates in our weekly company digest
  • 20 professional development training courses and certifications

Fun Facts


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