Our products processed 3.86 million manuscript submissions, launched 630 new Silverchair Platform sites, and maintained a 99.6% renewal rate across ScholarOne Manuscripts. Silverchair's AI Lab released two products and developed four active prototypes while distributing 247 enterprise Claude licenses companywide. The organization grew to 247 team members across 10 countries with 92% recommending it as a great place to work, while hosting 35 client events and welcoming major publishers including ACS Publications, Bioscientifica, and Royal Society Publishing to the community.
Below are stats and highlights from 2025.
Silverchair AI Lab Innovation
- 2 AI products released (Dynamic Discovery and LawPro AI Research Assistant)
- 2 active AI pilots (Discovery Bridge and Editor AI Console)
- 4 live AI prototypes (Article Intelligence, Reviewer Discovery, Targeted Collections, and Citation Check)
- 17 AI thought leadership articles published
- 247 Silverchairians received enterprise licenses for Claude Desktop and Claude Code
The Silverchair Platform
Key Stats- 99.99+% uptime (highest on record)
- 5.3 billion sessions in traffic (+17%)
- 988 million content views (total hosted content +24%)
- 6.3 million new content items loaded (+150%)
- 1.1 million new products created (+29%)
- 12.8 million articles (+28%)
- 510,000 conference proceedings (+19%)
- 97,000 books (+16%)
- 129,000 multimedia objects (+5%)
- 32,000+ news, blog, and grey literature items (+67%) via Composer
- 82% of features released were client-led
- 44% were auto-deployed
- 49% self-service features publishers can activate with minimal to no configuration
- Notable releases:
- New eReader launch
- COUNTER 5.1 release
- Self-service redirect tool
- New XML transforms for deposits
- Zipline user experience improvements
- Multi-platform COUNTER reporting pilot with ResearchGate
- DIY Document Types in Composer
- Self-serve institutional SSOs
- Publisher Working Groups: 7 cross-publisher discussions hosted
- Topics included: accessibility, UX, search, metadata, and analytics
- 100+ total members representing 34 clients
- Client-Led Platform Development: 98 suggestions submitted, 29 delivered
- Client Quote: "It's nice to feel we're making an impact on the platform's evolution."
In 2025, the Silverchair Platform Build Team managed 7 simultaneous builds across multiple time zones (including Australia), encompassing:
- 630 sites launched
- 6 publishers migrated
- 583 journals
- 7,522 books
- 21,000 technical papers (+1,586 compendia)
- 3,616 case studies
- 2 magazines
- 1 news site
- ACS Publications
- Bioscientifica
- The Royal Society Publishing
- CSIRO Publishing
- Emerald Publishing
- AMPP
- MIS Quarterly
- ASTM International
- The Royal Society of Chemistry
- 19 hours average time to ticket triage (-11%)
- 98.6% of new tickets closed in 2025
- 73% of tickets resolved without escalation
- 8/10 client satisfaction rating
- Quotes from the 2025 Client Satisfaction Survey:
- "In uncertain times, Silverchair provides security and adaptability, while embracing technological innovation." (The Company of Biologists)
- "We love the corporate culture and people-first attitude." (AACR)
- "I am very optimistic about the future of ScholarOne under Silverchair's team." (INFORMS)
- AMA article redesign and modernization
- GSW UX improvements to drive usage of map content
- AAO-HNSF improvements to self-serve capabilities and user views
- AAOS functionality for individual resident subscriptions
- Wolters Kluwer added favorites and folder functionality to drive user engagement
- AACR one-click alert signup to increase subscribers
- AAP wildcard domain matching for flexible institutional access
- McGraw Hill SSO improvement to centralize login across multiple platforms
- ...and so much more
ScholarOne Manuscripts
Key Stats- 3.86 million submissions (+7%)
- 435 new sites
- 10,000 total active sites
- 4.3/5 author satisfaction
- 81% of authors rated experience "easy"
- 4.5/5 reviewer satisfaction
- 88% of reviewers rated experience "easy"
- ScholarOne Gateway: New centralized hub for researchers and reviewers
- ScholarOne Relay: New bidirectional API for seamless integrations
- 4 new research integrity integrations
- 3 new peer reviewer locator and recognition service integrations
- Expanded the Unusual Activity Detection tool
- Launched major technology modernization upgrade
- Client Solutions:
- 4,531 cases submitted
- 4,638 cases resolved
- 4 days average ticket lifespan
- Training:
- 77 students
- 50 hours of training
- 10,200 video views
- End User Support:
- 37,000 tickets serviced
- Hosted 16 S1M community events, including 3 seminars in China and the return of the ScholarOne user meeting!
- 7 new Universe integrations
- 99.6% renewal rate
- 462 contracts renewed
- Including major publishers such as:
- IEEE
- Cambridge University Press
- BMJ
- Springer Nature
- Wiley
ScholarOne Conferences
- 171,000 new submissions (+10%)
- 135,000 presentations accepted (+114%)
- 125 new sites
- 91,000 monthly average users (+184%)
- 467,000 unique authors
- 28,000 unique reviewers
- 4.2/5 author satisfaction
- 77% of authors rated experience "easy"
Silverchair
Events- Platform Strategies 2025: 696 virtual series registrants / 170 in-person event attendees
- Client Events:
- 35 Total Client Events & Group Meetings
- Silverchair Platform client events (Fall Forum): 452 virtual series attendees / 96 in-person attendees
- ScholarOne Manuscripts client events (ScholarOne Summit): 908 virtual series attendees / 99 in-person attendees
- 247 Silverchairians across 10 countries
- 92% recommend Silverchair as a great place to work
- +11% women's representation
- 1,050 kudos sent to teammates
- AI Training Program rolled out, including companywide tools, contests, and spotlights to accelerate AI skills development
- 1 roadmap presentation delivered as a nature documentary
- 250+ capybara memes sent in Teams
- 12 silver chairs bestowed for 10 years of service
- 6 scholpub candles designed
- 25 years of ScholarOne!
- Teleportation tops the list of superpowers Silverchairians most wish for