Our clients are at the heart of everything we build. Together, the publishers, societies, and scholarly organizations we partner with form a community that shares ideas, learns from one another, and helps shape where our products go next. We support that community with dedicated client resources, client-only events, regular product updates, and a Support team ready to help whenever you need us.
Browse the sections below to learn about our client-only Forum Hubs, explore more about our client community, and find help on the Silverchair Support site.
The Forum Hub
Our Forum Hubs are client-only spaces designed to carry the community and collaboration of our events and communications into year-round engagement for our clients. Each hub gives Silverchair Platform and ScholarOne Manuscripts clients access to shared product and communication resources, registration and recording for client-only events, and news from across our community, while opening new opportunities for collaboration across the publishers we partner with.
The Silverchair Platform Forum Hub offers clients a chance to explore our live development plan, browse the release notes archive and sign up for announcements, revisit past client events in our event archive, and read the client blog. The hub also includes a glossary and roles overview, resources pages for SEO, analytics, and accessibility, and direct links to user guides and more.
Built for the publishers behind more than 10,000 journals using ScholarOne Manuscripts, this Forum Hub offers a variety of updates and insights on our client blog, an archive of past client events, and direct links to ScholarOne Manuscripts release notes and user guides. New members are also added to our ScholarOne client email list, so product news arrives directly in their inbox.
Signing in and Requesting Access
Returning users of either hub can sign in directly with their Forum Hub account or reset your password via the link on the login page. Silverchair Platform clients can also access the Forub Hub directly via the link in the header of their Tools Portal.
New to the Forum Hub? Request access for your product via the links above or reach out to your Account Manager.
Community
We believe the communities we’re part of play a vital role in the continued success of our industry, and we foster ours through active and intentional engagement. For our clients, that means a comprehensive engagement model designed for both short- and long-term alignment, subject-focused Publisher Working Groups, and client events where publishers share knowledge and build connections with one another.
Silverchair Support
The Silverchair Support site is the place to go for hands-on help with your Silverchair Platform site or ScholarOne Manuscripts system. Silverchair provides unparalleled service in the areas of support, partner strategy, and ongoing enhancements. Our teams provide not only day-to-day support, but also frequent communications to help our clients and their users to get the most out of their platform.
