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All things Silverchair and the partnership, such as:
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Elicits, gathers, and defines requirements in order to deliver products that meet stakeholder needs; translate client requirements to the developers and the SQAs to ensure we build the right thing and can test the quality of the work before it goes out the door.
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Silverchair provides Tier 1 and 2 Support to answer queries and resolve issues submitted by our clients. The Client Services team operates from 8:00-6:00 EST and has an active on-call rotation 24 hours a day, 7 days a week in case of emergency. Post-launch, Silverchair’s Client Services team is poised to assist by answering questions, providing training, and investigating any issues.
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The Product team is responsible for the development of the core Silverchair Platform and ongoing new product development, ensuring that Silverchair remains competitive and differentiated. This team develops and owns the Product Development Plan along with its accompanying Platform Development Request (PDR) process and is deeply involved in the industry to stay abreast of new trends, initiatives, approaches, and technologies.
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The Marketing team promotes both our products and our overall brand through communication with clients and the greater market. This entails press releases, social media, conference presence, newsletters, our website, and overall messaging. The team also works closely with Customer Success to foster our client community through engaging content, community events, and other engagement opportunities.
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Responsible for ensuring the development team is working efficiently and effectively by synchronizing activities and removing obstacles in the way of successful delivery
Responsible for ensuring that coding standards are met and that developers receive continuous feedback on the quality of their code
Identifies, evaluates, tests, and documents issues; manage quality assurance during every step of the development process
Maintains and modifies programs; designs, builds, and implements new web pages and sites; and uses a variety of web development languages and technologies
The Architecture team defines the impact of changes to the business environment on the technical architecture, defines and creates new scope within the architecture, and supports development teams through the design and implementation phases.
Silverchair’s Sales team works directly with publishers to explore new partnerships and find the best alignment of Silverchair’s complementary suite of technologies and services with each publisher’s digital product strategy. The team identifies prospects, pursues leads, writes proposals and helps craft solutions for prospect needs.
Silverchair’s User Experience (UX) Department is comprised of User Experience Designers and Front End Developers. These team members focus on all aspects of the product, from user-interactions to the underlying front-end architecture. User Experience Designers are accountable for information architecture, experience and interaction design, visual design, and play a significant role in product and content strategy. Front End Developers are directly responsible for all aspects of front-end development including HTML, CSS, Javascript, XSLT, front-end performance engineering, and cross-browser and device testing.
PeopleOps is responsible for attracting, retaining, supporting, and developing top talent throughout the organization. They are responsible for recruiting, onboarding, benefits, and overall employee health.
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