2022 was a year of growth & gatherings for Silverchair. In addition to our new capital investment, new publisher partnerships, and new product announcements, we gathered in person again for the first time in three years with our industry colleagues, our client community, and our Silverchair teammates.

Below, we've highlighted key stats and details about what we achieved in 2022. Thanks to our team and our clients for making these successes possible!

2022 at Silverchair Uptime: 99.99% Content views: +19% Traffic: +6% 4.5M+ Content items loaded OUP uploaded their one millionth content package 442K Products created (+28%)

2022 content growth 8.9M Articles (+11%) 60K books (+50%) 390K conference proceedings (+14%) 112K multimedia objects (+10%) 16K News, blog, & other content added in Silverchair Composer (+61%)

2022 product innovation 59 new features released 14 platform update releases 51 Universe partner integrations ePub support + on-site reader added ROR ID integration 1st-party affinity tracking to support personalization

2022 service stats 24 hours: Average time to ticket triage 93% of new tickets closed in 2022 68% of support tickets were addressed without escalation to development teams "Great people to work with, and excellent and very quick responses to tickets!" "Silverchair is one of the best companies I’ve seen in terms of People & Culture." —2022 Client Satisfaction Survey

2022 community growth 89 new sites created for 4 publishers, including 1.5 million new journal articles, 48 journal sites, & 2k+ new books CLIENTS SIGNED / LAUNCHED: AIP Publishing, American Registry of Pathology, American Association of Cancer Research, American Academy of Orthopaedic Surgeons, American Accounting Association, American Diabetes Association, and the American Association of Immunologists

2022 events 8 In-person conferences attended 3 Virtual client events hosted 800 Registrations for the 2022 Platform Strategies Series 120 Silverchairians gathered IRL for the first Silverchair Summit 80 Clients attended our Fall Forum in Charlottesville

2022 fun facts 55 eNPS / 56 NPS 500+ Wednesday Waffles served 8,381 hours of professional development CAUSES SUPPORTED: Charlottesville / Albemarle SPCA, SSP Generations Fund, Josephine's Village, Project Linus, Literacy Volunteers of Charlottesville, Computers4Kids

Thanks for following along throughout the year, and here's to 2023!

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