September 24, 2019

The New York Academy of Sciences

Silverchair’s annual client meeting provides an opportunity to take a deep look into our technology, our roadmap, and what we’ve accomplished in the last year. Attendees get an intense exposure over the course of the day to the philosophy and culture of the company. With long term commitments between Silverchair and clients, it is crucial to know who you’re partnering with on a deeper level.

We’re developing the next generation of products, services, and business models. Our annual client meeting offers a chance to learn more about how we think and how we are positioning ourselves and our clients for success.

Here’s what you will take away from attendance:

  • A clearer sense of Silverchair’s goals, product roadmap, and tools.
  • A deeper understanding of the industry, recent developments within in it, its future, and the global forces shaping it, as well as a better sense of how your organization can maximize its position
  • Closer relationships with Silverchair employees – from the ones you work with on a weekly basis, to those making broader decisions about the direction of the platform.
  • A broader network of colleagues with whom you can learn industry trends, hear case studies, and collaborate. You’ll get to hear how other publishers are tackling the same problems that your organization has with fresh ideas.
  • A wealth of ideas to bring back to your organization that challenge, energize, and inspire your team.

The Silverchair Forum
 lays the foundation for a productive long-term partnership, and we look forward to continuing the conversation.

Praise from past attendees:

“I would describe the event as ‘conceptually focused’ with specific examples provided throughout: really good. The statistical review and analysis was fantastic.”

“The flow, organization, and communication of ideas and strategy was excellent, and something all scholarly publishers should know about. I could tell you have great team working together, and keeping ahead of the curve.”

“The operational focus was very helpful – it allowed clients to fully understand Silverchair’s organizational structure, philosophy and strategic objectives. Clients were able to identify areas of synergy with publisher’s goals and those of Silverchair.”

Contact for more information or to receive an invitation.

Preliminary Agenda


9:00am – Opening Keynote    

  • Thane Kerner, CEO

9:15am – Leadership Q&A
 Bring questions to engage in conversation with Silverchair’s leadership around the company’s business strategy, perspective on industry shifts, and more.

  • Thane Kerner, CEO
  • Tim Barton, President

9:45am – Intro to Silverchair: Organization & People

Meet the people at Silverchair with who you work, hear how they work, and learn how to best work with them to get the most for your organization.

  • Susan Dawson, Chief People Officer

10:30am – Coffee & Refreshment Break   

10:50am – The Silverchair Roadmap   
 This session will present clients not only with what Silverchair has planned, but also with our roadmap philosophy, platform decision making process, where roadmap suggestions originate, and how we approach functionality enhancements in the short-term and building a long-term vision.

  • Will Schweitzer, SVP, Product Management

11:50am – Scaling the Great Wall: Challenges in Delivering Research Content to China
 With growing research markets in Asia, publishers need to broaden their outreach and penetrate key territories, like China, but have been met with a variety of roadblocks. This session will discuss the technological issues surrounding delivering content to China and explore the steps publishers can take to overcome them.

  • Niall Little, Associate Director, Architecture
  • John Campbell, Head of Digital Strategy, Oxford University Press

12:15pm – LUNCH   

1:15pm – Making the Most of the Silverchair Platform   
 Are you taking advantage of all that the Silverchair Platform has to offer? Silverchair clients will present a series of case studies featuring examples of how the Silverchair Platform can empower your digital strategy in new and unique ways.

2:15pm – Operationalizing for Open Access       
 Open Access has been a topic in every recent industry blog, conference, and webinar, but beyond the financial and philosophical discussions surrounding OA are a number of technological considerations. This session will examine the latest on OA in the market, how the Silverchair Platform accommodates and enables current and future developments in OA publishing, and additional ways that Silverchair clients are already using the platform to build out their OA strategy.

  • Will Schweitzer, SVP, Product Management

3:00pm – Coffee & Refreshment Break       

3:30pm – Partnering for Success   
 The Silverchair Customer Success team will present an update on our offerings, metrics, and practices to support your mission as well as your bottom line.

  • Sarah Heid, Director of Customer Success

4:00pm – Software Development at Silverchair
 Learn more about how software is developed at Silverchair. What are the high-level processes? How do we balance speed vs. safety? What is the impact of hotfixes and patches on cost and quality?

  • Stuart Leitch, Chief Operating Officer

4:45pm – Technology and Product Q&A   
 The conversation continues with an open forum for discussion with Silverchair’s technology and product leadership. This dialogue may cover everything from cloud migration and security to competitive differentiation and traffic trends. Bring your questions.     

  • Stuart Leitch, Chief Operating Officer
  • Will Schweitzer, SVP, Product
  • Dustin Smith, Director of New Product Development and Innovation

5:25pm – Closing Remarks   
6:00pm – Reception at The Kelly Room at the Beekman Hotel


Silverchair has arranged a group rate at the Millennium Hilton New York Downtown. To reserve a room at the negotiated rate of $379/night, please follow this link and make a reservation by August 21st. The hotel, located at 55 Church Street, is a 4-minute walk from the New York Academy of Sciences.

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