Tier 1 Technical Support Analyst

Does working with internal customers to solve interesting problems excite you? Do you love helping people work more efficiently and productively?

 

The Opportunity

In a company that prides itself on delivering best-in-class customer service and support, the Tier I Technical Support Analyst, plays a crucial role, interacting daily with internal clients like development teams, and a variety of internal parties, including project managers, business analysts and team leads.  This position will report directly to the Director of Technical Operations, and contribute to the ongoing development of a culture of continuous improvement and high-quality service.

Silverchair is looking for a dedicated and flexible individual to handle helpdesk support issues that come in from internal customer generated support tickets. The ideal candidate will have a basic understanding of client support, excellent written and oral communication skills and experience with MS Office.  This individual must be well organized, able to work with minimal supervision, and display a high level of professionalism.  This individual must be able to work with highly technical people and be able to translate the information into easy speak for our end users.

What We Do

Silverchair is a product development partner to the Scientific, Technical and Medical scholarly and professional publishing industries.  What that really means is we use and create advanced technologies to connect doctors, scientists, and researchers to the information they need to keep up with cutting edge research, diagnose complex conditions, or survey the literature within thousands of topic areas. Silverchair facilitates this activity by developing incredibly dynamic online tools and applications.

How We Do It

Over the last 21 years, we have learned a lot – from both failures and successes. We maintain a progressive mindset and aim to create the knowledge products of the future – and we expect the same mindset from our carefully selected team of professionals – be progressive, be excellent, and learn constantly.

What You Will Be Doing

What You Need to Bring

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