(CHARLOTTESVILLE, VA) January 8, 2013—Silverchair Information Systems (Silverchair) announced today that Paula Peterson has joined the company to lead customer support operations for its academic and scholarly scientific, technical and medical (STM) online publishing clients.
Paula comes to Silverchair with a wealth of industry experience, having spent the last nine years at Thomson Reuters where she was instrumental in building a responsive, world-class client support organization serving ScholarOne’s online peer review platform clients.
“Paula’s dedication to customer advocacy and proven experience leading customer support operations focused on high quality client service, is consistent with our commitment to unsurpassed customer satisfaction,” said Thane Kerner, Silverchair CEO. “The exceptional growth driven by demand for our SCM6 platform led us to look for an addition to our team who fits our ethos of exceptional service and we are very fortunate that we were able to find someone of Paula’s caliber to fulfill this role. I’m confident Paula will play a key role in driving the support team’s culture of continuous improvement and delivering high quality customer support.”
About Silverchair Information Systems
Founded in 1993, Silverchair delivers advanced semantic technologies, publishing platforms, and e-learning solutions to scientific, technical, and medical publishers, professional societies, and the federal government. Inc. Magazine has ranked Silverchair as one of America’s Fastest-Growing Private Companies in both 2011 and 2012. This past January, the company received Virginia’s 2012 Governor’s Award for Science Innovation. Silverchair is headquartered in Charlottesville, Virginia. Additional information is available at www.silverchair.com.
For More Information Contact:
CTO and Vice President for Customer Implementation
Silverchair Information Systems
+1 434 220 8492